I have a client who signed up in April to have me work on her Top Producer website using one of their “new” responsive (mobile-friendly) themes.
I logged into her site, and went to the area to switch the theme over to the new mobile-friendly theme choices. It really is just one theme with 12 different background choices. A little deceiving don’t you think? Don’t tell folks you’ve got new “themes” when it’s not. It’s one theme.
When I tried to ACTIVATE the new theme, I got a message saying the following:
Our new responsive templates aren’t ready for you just yet, but we wanted to give you a sneak peek. Don’t worry, it won’t be long and we’ll contact you as soon as they’re available.
As I did some research, I was able to find an article from TP in March … and again, another deceiving post … until the very end when it says this:
“Now if you’re a new user and you need help getting started, just give us a call at 1-800-830-8300 or check out these steps.
And if you’ve been using Top Producer Websites for a while, the new designs aren’t available for use just yet, but we’ll be contacting you shortly to help you make the switch and ensure a seamless transition.”
Original Article: http://www.topproducer.com/news/websites-responive-templates/
In May, I chatted with tech support on the TP website and he said he couldn’t tell me exactly when the new theme would roll-out. They were having some issues with the current platform.
It’s now July, and I decided to do the same…tried to activate to no avail…got into the TP website and chatted first with sales, then tech support…you’ll see how the sales department doesn’t seem to know that the mobile-friendly theme isn’t even available yet…nor are the sites automatically converted to a mobile version. Tested it.
Sales – Frank
Hello Client. How may I help you?
Hello, when will the new mobile-friendly theme be available?
Sales – Frank
Our websites are mobile friendly now.
(my note: they’re not…I tried pulling up her website on my phone…not mobile-friendly!)
When I try to change the theme, this is what I get… Our new responsive templates aren’t ready for you just yet, but we wanted to give you a sneak peek. Don’t worry, it won’t be long and we’ll contact you as soon as they’re available.
Sales – Frank
Let me get you over to our Support Team for further assistance…
You have been transferred to: Raj.
How can I help you?
I needed to know when the mobile-friendly theme would be available and was told it is available… this is the message I get when trying to active it … Our new responsive templates aren’t ready for you just yet, but we wanted to give you a sneak peek. Don’t worry, it won’t be long and we’ll contact you as soon as they’re available.
Unfortunately I do not have an ETA of when they will be released. There is some issues with the release.
Ok. Unfortunately, I’ve been seeing the same message since the beginning of April.
I don’t know how long they expect their members to wait it out … but if it was me … I’d be moving to another platform. And potential new members that talk to the sales department or just sign up? They’re under the impression that the sites are already mobile-friendly.
Top Producer is well-known for having a great CRM and many features within their dashboard. But if their websites aren’t mobile-friendly, what’s the point? That’s the most important thing nowadays. Very disappointing TP.